About Our Business Process Outsourcing Services

We are one of the leading providers of outsourced information technology services. Whether managing entire data centers or selected business processes, our outsourcing services provide worry-free hosting of electronic business and applications, networks or data centers.

Our Business Process Outsourcing expertise offers organizations the following capabilities:

• Free resources for more strategic business initiatives by leveraging our proven outsourcing expertise

• Improve the business value of transaction-intensive processes using our industry and systems integration expertise

• Leverage worldwide state-of-the-art BPO facilities and supporting customers for your IT infrastructure

• Reduce overhead costs – and increase employee career options – by shifting accountability for staffing

• Improve service levels with around-the-clock service delivery

• Improve business operations through analytics and business intelligence

• Anticipate and control costs through variable-based pricing options

• Transition quickly and easily to an outsourced environment using our proven change management methodologies

• Maintain control of business processes with our comprehensive account management

• Meet business objectives with custom service-level performance measures

We leverage our deep industry expertise, systems integration experience and worldwide outsourcing facilities to benefit your business through various types of outsourcing services. And practice a philosophy that keeps us focused on improving your business.

Still, a growing number of organizations are taking the BPO plunge. Nearly half of all organizations outsource at least one business process, says Gartner Dataquest (San Jose, Calif.). Worldwide, spending on BPO will almost triple from $107 billion in 1999 to $302 billion in 2004, a compound annual growth rate of 23 percent. That makes BPO one of the fastest-growing areas of technology services, expanding at more than twice the rate projected for overall IT spending.

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Manage your transaction-intensive processes and transform them from a cost burden to a competitive business asset. SDS Business Process Outsourcing services let you reclaim time and resources to focus on strategic initiatives that bring direct value to your shareholders.

Leading industry analysts agree that Business Process Outsourcing (BPO) is one of the fastest-growing areas of technology services, perhaps expanding at more than twice the rate projected for overall IT spending.

Our proven methodologies control every detail of the outsourced program – the people, its processes and technology.

SDS provides innovative, effective and world-class quality Business Process Outsourcing (BPO) Services to customers worldwide. Using a solutions-oriented approach, we provide cost effective SLA driven high quality services from our state-of-the-art facilities overseas.

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SDS assists customers by managing their contact centers, back office operations and technical helpdesks, enabling them to focus on their key business priorities.

We have the financial stability and resources to handle scale up of operations. A pioneer in IT offshoring business, SDS also has the requisite expertise and process knowledge to deliver BPO Services from offshore with highest levels of service quality.

SDS is confident in its abilities to meet a wide array of customer needs. We focus on delivering measurable business benefits, and ensure that our services meet the highest standards for your project on-time and on-budget.

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SDS provides application outsourcing services for core business applications, database applications, Internet and Intranet web applications developed in either Microsoft framework or Java platform technologies.

• Increase market strength
• Reduce capital costs, overhead costs and investment risks
• Renew value to transaction-intensive business processes
• Increase access to state-of-the-art technology
• Improve service levels
• Increase security

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• Define clear goals
• Adhere to formal best-practices processes
• Plan, schedule, monitor and report against all tasks and resources
• Agree to deliverables and ensure change management processes

For more information on our business process outsourcing services please contact us at: info@SiliconDigitalSystems.com

Business Process Outsourcing

SILICON DIGITAL SYSTEMS, INC.